Refund & Cancellation Policy

1. Subscription and Billing Model

• DhiX AI offers paid subscriptions billed on a recurring cycle (for example, monthly, quarterly, or annually) as shown at the point of purchase.
• Unless you cancel, subscriptions renew automatically at the end of each billing cycle, and the then-current fee is charged to your selected payment method via Razorpay.
• Prices are inclusive of applicable taxes unless stated otherwise. We will give reasonable advance notice of any price change before it applies to your next renewal.

2. Refund Window (First Purchase)

We want you to be confident in your purchase. As a standard:

• You may request a refund of your first subscription payment within 7 days of that purchase, provided the premium features have not been substantially used during that period (for example, only limited AI tutor usage, practice, or mock-test attempts).
• “Substantially used” will be assessed reasonably against usage thresholds we define, such as the number of AI tutor messages sent, practice questions attempted, mock tests submitted, and days active since the purchase.
• This first-purchase refund window does not apply to renewals or to subsequent purchases, which are covered by Section 4.

The exact refund window, eligibility thresholds, and any refund amount or deduction (e.g. payment-gateway charges) are a founder decision and must be finalised here: 7 days from the date of first purchase, refunded in full to the original payment method.

3. How to Cancel

• You can cancel your subscription at any time by turning off auto-renewal in your account settings, or by emailing us at namaste@dhixai.com.
• When you cancel, your subscription remains active until the end of the current billing cycle, and you will not be charged for the next cycle.
• Cancellation stops future renewals; it is not, by itself, a request for a refund of amounts already paid.

4. When Refunds Are Not Available

• Renewals: auto-renewal charges are generally non-refundable once the new cycle has begun. Please cancel before your renewal date if you do not wish to continue.
• Partial periods: we do not provide pro-rated refunds for the unused portion of a billing cycle after cancellation.
• Substantial use: purchases where the premium features have been substantially used within the refund window.
• Abuse: accounts terminated for breach of our Terms of Service, or refunds requested in bad faith or to abuse trials and offers.
• Free plans, promotional credits, and discounts have no cash value and are non-refundable.

5. How Refunds Are Processed

• Approved refunds are made to your original payment method through Razorpay.
• Once approved, refunds are typically initiated within 5–7 business days. The time for the amount to reflect in your account depends on your bank or payment provider and is outside our control.
• Any applicable taxes and payment-gateway charges may be handled as set out above (7 days from first purchase, full refund).

6. How to Request a Refund

To request a refund, email namaste@dhixai.com from the email address registered to your account, with:

• your registered name and email/phone;
• the payment reference or transaction ID; and
• the reason for your refund request.

We will review your request and respond within a reasonable time. We may ask for additional information to verify the purchase and your identity.

7. Contact

• DhiX AI Labs Private Limited
• Refund & support email: namaste@dhixai.com
• Grievance Officer, DhiX AI Labs Private Limited